The transformation from product to service business is in full swing
In some industry areas, companies find it increasingly difficult to differentiate themselves through their products and to create sustainable revenues. The costs of research, even for marginal innovations, are increasing rapidly and competition mostly takes place via price. In such situations, the service business offers high margins and the opportunity to create long-term customer loyalty. While many companies are still focusing on the product-based spare parts business, others have already transformed into a service business. In some cases, this transformation was followed through consistently all the way to an operator model. Today, these companies are generating up to 50% of their revenue with services.
Immediate action is necessary and can lead to a successful positioning at the competitor market with the right measure package. With a targeted methodical approach, h&z has the right answers at hand to help you achieve your desired goals.
Digitalization particularly takes place in the service business. Tools of mobile communication, GPS tracking, remote service rendering and automation of service routines promise an efficiency increase of more than 40% in some cases. At the same time, the service quality and performance must be improved. We want your transformation to be a success; that is why our approach is our competent contribution to successful realization.
Predictive Analytics is currently one of the most important big data trends. It deals with nothing less than the prediction of service developments and is a continuous, integrative process. As the models applied are further improved and adapted during continuous use, the predictions are becoming more precise as well. Big data in conjunction with Advanced Analytics are revolutionizing the service approach, leading to a drastic increase in system availability. Together with you, we lay the groundwork for profitable growth in the service business.
With the service performance analysis, h&z allows for an objective evaluation of your service business based on four pillars: Competitive service portfolio, professional service sales, industrialized service rendering and service-specific procurement. The general basis for the success factors are a solid service business model and a widely anchored service mindset. The application of design thinking and agile methods of project management allows for quick development of new services tailored to the user.
Small change – big effect! Global service concepts help to realize economies of scale in the service business with the help of standardized processes. h&z knows which levers to use in order to align the processes in the service area in such a way that your company can get the best results and prevail in global competition.
Five Service Offerings
Wie schafft man den erfolgreichen Wandel vom Produkt- zum Servicegeschäft? Über einen Zeitraum von 1,5 Jahren haben wir gemeinsam mit 17 anerkannten Service Champions die Erfolgsmuster im Service auf Herz und Nieren analysiert. Die Ergebnisse können Sie in unserer Studie „The five commandments en route to service success“ nachlesen. Wenn Sie wissen möchten, wie gut Ihr Servicegeschäft ist, haben wir im Rahmen der Studie eine Kurzversion unserer Service-Performance-Analyse entwickelt. Gern erläutern wir Ihnen das Konzept.