The telecommunications and media industry is reinventing itself – h&z as your perfect partner for the transformation process
Digitalization has radically changed the global communication and use of media, and that transformation continues. This is both a curse and blessing, because more than ever the telecommunications and media industry is under significant pressure to change. New internet-based technologies, connected devices, cloud services and entertainment offers in turn open up new business models and question existing ones. In addition to new competitors, this industry is also faced with increasing network requirements and regulations. These changes require companies to be able to adapt while facing increasing cost and margin pressure.
Trust in our expertise, because h&z has over 15 years of experience with numerous international telecommunications and media players. We help you put your organization back on track for the future in a sustainable, holistic and value adding manner.
Procurement and Supply Chain
Dominant manufacturers of connected devices/smart phones along with strong brand awareness amongst customers are shifting the balance of power. Generating procurement advantages while at the same time facing strong competition in the area of Network Equipment require the development of an extraordinary strategy process. This is mainly about the redesign and optimization of procurement and supply chain organizations, the setup of global bundling organizations with efficient processes and clear interfaces, the creation of new formats for cooperation and negotiation, realization of sustainable cost reduction concepts as well as a precise execution of price benchmarks for connected devices, network equipment, IT and supporting services. These are areas in which we act confidently, because the experts of h&z have been undergoing such processes for many years, so that we have the best prerequisites for a successful implementation both in theory and practical application.
Operative Excellence & Intelligence
The increase of operative performance is an important building block to convince clients of your work. At the same time, the permanent cost and margin pressure forces establish providers to find regular cost and efficiency potentials. As specialists in the area of business excellence, the h&z team has a broad portfolio of successful measures at hand to increase your operative performance in all business functions. That includes for example the analysis of administrative company processes and the identification of unused efficiency reserves using our highly effective LEAN approaches, redesign of service organizations including support of outsourcing plans, setup of shared service models or support of a convincing transformation approach from concept development to implementation with mobilization and guidance of employees at all levels.
Retail, Sales & Service
The key for a successful relationship between companies and consumers often lies in the customer experience of a company. Telecommunications providers are faced with the major challenge of adapting to the changed market and customer requirements. Under the keyword of “Consumer Journey,” customers must have a positive experience when dealing with a company – through all channels and in all phases. One of our tasks lies in optimizing your sales and distribution strategy as well as associated controlling mechanisms, to improve your portfolio of connected devices and accessories, or to design the customer experience and connected measures to intensify customer relations in all sales channels.
New Business Models and Strategies
Formerly secure revenue sources such as speech telephony or newspapers are becoming less relevant, while new products and competitors are gaining vital market shares. This requires the regular review of previously successful business models and the realignment of strategic directions of impact. h&z helps companies to develop new sources of revenue based on existing know-how. Additionally, we identify market trends and conduct effectiveness analyses. Our experts also support you in optimizing the product portfolio based on solid data analyses. That means that with us as a partner, you can transform into new business models!